Your Business

VocaTel Global

 

  • As a Service Provider or Reseller, ViBE, as part of your offering, will deliver a robust and highly effective solution to your customers.

  • ViBE is a product with numerous features, which can resolve challenges your customers may be experiencing, such as increased call quality, increased call numbers and subsequent reduced costs, higher call security or automatic failover in the event of a line going down.

  • ViBE is also packaged specifically for use on IPLC’s and other back-haul links. Known as “ViBE-Max”, it comes with the option to use a STM-1 Card interface for TDM circuits where traditionally you have only been able to use TDM G711. ViBE-Max will deliver up to 12,000 calls per single STM-1 link using G729a.

  • To deploy ViBE Technology requires a minimum of one ViBE server appliance and either a ViBE enabled ADSL modem at the customer’s site.

  • ViBE hardware solutions range from a simple low cost ViBE enabled ADSL modem for SOHO applications, through medium sized routers and servers for leased line applications, to high end ViBE server appliances for installation within a service provider’s infrastructure.

  • Licensing: A “licence” is activated for each voice line that is required: for example if a business requires 60 concurrent lines to be active at any one time, then 60 licenses are delivered. As the business grows, more licenses can easily be activated.

Contact us for much more detail on the technical aspects of ViBE and the various deployment scenarios.

ViBE makes VoIP work

  • The technology we use was developed specifically for businesses to maximise Voice calls through broadband – VoIP.

  • Historically VoIP has had challenges when delivering simultaneous calls: the calls could degrade and drop out. Our technology maximises the voice opportunity whilst maintaining the highest quality.

  • ViBE as a solution will work across all broadband types: ADSL, 3G, Wireless and Satellite

    • As a business owner or person responsible for the effective delivery of communications, depending on your situation we can help in a number of ways:-

    • reduce your costs by disposing with the costs of fixed line telephony

    • maintain or deliver much better Quality of your calls

    • deliver Security and encryption options – especially important if your business deals with sensitive information

    • ensure business continuity by delivery automatic solutions to maintain your communications

  • As your business grows, in turn it is very simple and cost effective to increase your voice capability, without necessarily having the additional expense of adding more lines.

Contact us for much more detail on the technical aspects of ViBE and the various deployment scenarios.

ViBE makes VoIP work

  • We recognise that the ability to deliver cost effective Voice solutions with the highest quality is core to a Call Centre / BPO’s business requirements.

  • With ViBE, it is possible to deliver a virtual call centre that delivers on those requirements.

  • Much like a hosted PABX / PBX, a virtual call centre allows for central or distributed call centre facilities with incredibly powerful reporting, graphing and call management features.

  • Call centre agents can login to their assigned queues and calls can be distributed based on pre-defined algorithms. Agents can work from their homes or from a central location and agents can use any SIP compatible hardware phone (recommended) or software phone.

  • We have delivered ViBE into a Call Centres that have saved thousands of dollars on previous setups.

  • As your Call Centre / BPO business grows and more customers are brought in, and additional seats required, it is very simple and cost effective to increase your voice capability, without necessarily having the additional expense of adding more lines.

Contact us for much more detail on the technical aspects of ViBE and the various deployment scenarios.

ViBE makes VoIP work

Contact Us