Discover Leisure PLC is the UK’s premier outdoor leisure retailer, combining over 150 years ofexperience from three market-leading companies – Harringtons, Barrons and Mendip. The company employs over 350 staff on 16 sites throughout the UK. A core focus on customer service underpins the company’s success.

The Challenge

To reduce expenditure on telephone line rental and call costs without sacrificing quality or security in any way.

The Solution

At their main site in North Newbald the company installed a ViBE Appliance connected to SIP trunk lines. These lines handle in excess of 14,000+ calls a month and carry all of the company’s outgoing call traffic with 8 to 12 lines in continuous use throughout the day.

ViBE appliances were installed behind existing routing equipment ensuring a simple and straightforward installation and commissioning process. ViBE appliances work in point-to-point situations or in conjunction with an authorised Service Provider offering ViBE enabled services.

ViBE ensures that all call traffic is prioritised thereby reducing existing latency on the line and improving user experience and call quality. ViBE delivers not only increased bandwidth utilisation and improved security, but also total resilience for ViBE enabled links by using secondary bandwidth routing (thereby ensuring that no calls are lost). ViBE is also capable of utilising “Vibe Link Bonding” (VLB) combining multiple broadband connections to deliver solutions to clients where bandwidth is restricted or greater resiliency is required.

“ViBE means we can improve and grow our business communications without having to worry about the normal capital expenditure and infrastructure requirements for traditional telecoms equipment”

“The security and integrity of our network is absolutely paramount and this extends to voice services, especially with VoIP over SIP trunks. ViBE addresses our concerns by routing all traffic over a VPN as part of its operation thereby reassuring us that our network security is not compromised.”

IT Manager Discover Leisure PLC

* Case Study example provided by Voipex UK

ViBE finally delivers VoIP without compromise.

LowCostHolidays.com is a leading online travel provider, serving over 300,000 travellers every year. It has been voted the industries top provider of hotels by the UK travel industry.

In addition to offices in the Basingstoke, LowCostHolidays has call centres in India and Spain providing inbound and outbound calls to customers in the UK.

The Challenge

LowCostHolidays needed an additional layer of protection against dropped calls and poor call quality.

The Solution

ViBE appliances at the three sites are integrated with an Avaya VoIP system, which supports 70 call centre operators. At peak times there are up to 20 lines in continuous use.

The Benefits

• 4x as many calls over the existing links without any reduction in call quality
• Increased call and connection reliability across sites
• Eliminated the need to upgrade links to support expansion of the call centre operations

“As an online business we’ve worked extremely hard to build a reputation for reliability and service. We can’t afford to have that eroded by customers having a bad experience with our phone system, so losing business because of dropped calls and poor call quality is simply unacceptable”

“As well as giving us better call reliability, ViBE has also increased our calling capacity and saved us money. I’m delighted we decided to use it.”

IT Infrastructure Manager LowCostTravelGroup Ltd

* Case Study example provided by Voipex UK

ViBE finally delivers VoIP without compromise.

A Call Centre with Offices in Sydney and Auckland.

The Challenge

To reduce cost but most importantly ensure the highest Quality of Service is maintained, whilst delivering the best secure options for calls.

The Solution

ViBE appliances have been deployed in both Sydney and Auckland. The solution was tested and ranalongside their existing infrastructure, before being switched over to the ViBE solution. The Call Centre operators did not notice the change had occurred.

” With their “ViBE” product VocaTel have a differentiated solution that delivers multiple benefits to our customers, from maximising voice calls with the highest quality – more than any player in the market – to bonding, failover and encryption options.

This product will open doors to new markets for UCC, and our clients will benefit from the productivityand cost savings “ViBE” brings to their networks. “ViBE”, bang for buck, is not matched by any product on the market.

With any new solution, the technical support was key to our decision to partner with VocaTel, andthat has been outstanding – they have a local team in Sydney that is also backed up by teams in Dubai and the UK. Getting advice or help has just not been an issue”

Managing Director, UCC Sydney, Reseller to the Call Centre Customer

ViBE finally delivers VoIP without compromise.

SLiMtel is a 21st century communications company, an independent carrier and service provider in the global marketplace.

They aim to help businesses, service providers and carriers around the world deliver first class solutions by providing a full range of managed voice and data services. They offer telecoms, internet connectivity, mobile and numbering services to the business community. SLiMtel also deliver managed call termination to the global carrier community.

The challenge

Termination of calls from Afghanistan to SLiMtel network via the most cost effective means possible without compromising quality.

“Satellite bandwidth is the only reliable way in and out of the territory and bandwidth is expensive.” Managing Director SLiMtel

They were asked to provide UK termination capabilities for 100 simultaneous calls for a client inAfghanistan. Each call (without ViBE) required 48kbps in bandwidth to ensure no degradation in quality using G.729, and with bandwidth costing around $9,000.00 per 1Mbps per month the cost to provide the bandwidth alone came to around $45,000.00 per month.

The Solution

Install a ViBE P2PB-203 unit at each end of the link, loaded with 100-call licence. This enables thedelivery of 100 simultaneous G.729 calls using only 1Mbps of bandwidth, reducing the cost of the required connection by a staggering $36,000.00 per month.

“ViBE is a solution that exceeded our customer’s requirements with a ROI measured in days.” Managing Director SLiMtel

The P2PB-203 is capable of handling up to 200 simultaneous calls and so allows room for future growth. ViBE ensures that 100 simultaneous G.729 calls are delivered using only 1Mbps of bandwidth without any compromise in terms of quality. In fact, ViBE’s unique and patented methods of QoS are so granular that jitter and latency are reduced even when using satellite connections.

In addition ViBE delivers multiple failover capabilities, supports; Bonding, Encryption, Real Time Stats on the underlying link in use, and delivers significant network load reduction.

“We see Voipex as a major business partner to SLiMtel, who we are confident will continue to assist our sales force providing ViBE solutions to our ever expanding client base” Sales Director SLiMtel ​

* Case Study example provided by Voipex UK

ViBE finally delivers VoIP without compromise.